Shipping & Return
RETURNS POLICY
At KNX Supply, we are committed to ensuring your complete satisfaction with our products. Our return policy is designed to be fair and transparent, providing you with confidence and peace of mind when making a purchase.
30-Day Return Period
You have 30 days from the date of purchase to return any product. We believe this period allows you sufficient time to evaluate your purchase and make an informed decision.
Condition of Returned Items
To be eligible for a return, the item must be in the same condition that you received it, unused, and in its original packaging. Please ensure that all original accessories, manuals, and components are included.
Depreciation Charge
For all returned items, there is a 15% depreciation charge. This charge is applied to cover the costs associated with processing returns and restocking items. The depreciation charge will be deducted from the total refund amount.
Process for Returns
- Contact Us: Before returning an item, please contact our customer service team to initiate the return process.
- Provide Details: Include your order number, the item you wish to return, and the reason for the return.
- Receive Instructions: Our team will provide you with detailed instructions on how to proceed with the return.
- Ship the Item: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, including the depreciation charge, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Exclusions
Certain types of items cannot be returned, such as custom-made products or special orders. Please contact us if you have questions about your specific item.
We value your business and aim to make your shopping experience with KNX Supply as smooth as possible. If you have any questions about our return policy, please contact our customer service team.
SHIPPING
We understand that getting your items quickly and reliably is important, so we have outlined our shipping policy to ensure a smooth and efficient experience for you.
Processing Time
Orders are typically processed within 2-4 business days. This processing time is necessary to prepare and pack your order for shipment accurately.
Shipping Methods and Delivery Time
During the order processing, you will be presented with various shipping methods and their respective delivery times. This allows you to choose the option that best suits your needs.
- Standard Shipping: Generally, our standard shipping option delivers within 3-5 business days, depending on your location.
- Expedited Shipping: For those requiring faster delivery, expedited shipping options are available. The delivery times for these services will be displayed during the order process.
Shipping Charges
Shipping charges vary depending on the size and weight of your order, as well as the shipping method selected. The total shipping cost will be displayed at checkout before you complete your order.
Free Shipping
We offer free standard shipping on orders over $2000 and less than 50 lbs. This offer is automatically applied at checkout for qualifying orders. Orders that include cable, are not eligible for this benefit.
International Shipping
Currently, we ship to select international locations. International shipping times and costs vary based on the destination. Please be aware that international orders may be subject to additional customs fees or import taxes.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s progress to your doorstep.
Shipping Delays
While we strive to maintain our shipping schedules, delays may occur due to weather conditions, shipping carrier factors, or unforeseen circumstances. We appreciate your understanding and patience in such situations.
Contact Us
If you have any questions or concerns about your order or our shipping policy, please do not hesitate to contact our customer service team. We are here to help!
We at KNX Supply are committed to ensuring your satisfaction with every order. Thank you for choosing us for your KNX needs!
